Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
8.0
Location
8.0
Service
8.7
Dining
7.0
Guest reviews
7.0/10
based on 5 reviews
4.5/5
based on 11000 reviews
7.7
7.7/10 based on 351 reviews
#9 of 46 hotels in Puerto Morelos based on Tripadvisor
William
United States,
April
2024
8.2/10
I had a wonderful experience at this hotel. The honeymoon suite with an ocean view next to us was spectacular, offering a beautiful and comfortable stay. The service was exceptional with friendly and knowledgeable staff. The location was perfect for relaxing with no noise and easy access to various attractions. The dining experience was a bit disappointing due to limited options, but the fresh, made-from-scratch pizza was a highlight. Overall, a great stay with some minor room for improvement.
Rooms
9.0
The honeymoon suite with an ocean view was beyond beautiful and comfortable.
Service
9.0
The service was exceptional, with friendly, helpful, and knowledgeable staff.
Location
8.0
The hotel's location was suitable for all skill levels, perfect for relaxation, and close to Cancun for side trips.
Dining
7.0
The dining experience had some drawbacks, but the fresh, made-from-scratch pizza was a highlight.
Facilities
8.0
The hotel offered a range of amenities and facilities for a comfortable stay.
Charles
United States,
September
2023
8.0/10
The hotel has a beautiful view, be it garden or pool/ocean, but relaxation is interrupted by sounds of traffic passing by. The rooms are neat and clean every day. The service is friendly and pleasant, with staff explaining how the hotel works. The location is great with super easy transport from the airport, but warning might be needed for a wedding event. The dining options offer a ton of variety, with some healthy choices available.
Rooms
7.0
The rooms were neat and clean every day with beautiful views, but relaxation was occasionally interrupted by traffic sounds.
Service
8.0
The service is friendly, pleasant, and polite, with staff explaining the hotel operations.
Location
9.0
The location is great with super easy transport from the airport, but some warning might be necessary for specific events.
Dining
8.0
The dining options offer a ton of variety, with some healthy choices available, but occasional boredom due to limited options.
Facilities
The hotel offers diverse facilities tailored to guests' needs.
Joe
United States,
May
2023
7.6/10
The hotel is lovely and cozy, just as shown in the photos. While the rooms can be a bit noisy during the day, they quiet down nicely at night. We had a wonderful stay, and out of the 25 couples we knew, no one had a bad room experience, which was a relief. The staff was always helpful and incredibly kind, making our stay truly amazing.
Rooms
8.0
The rooms were nice enough, just like the photos, which we absolutely loved.
Service
9.0
The service was always helpful and super kind. The staff were very friendly and really made an effort to keep everything clean and safe.
Location
7.0
The location was great, with super easy transport from the airport. However, it may not be the best if you want to explore the surrounding area.
Dining
6.0
The dining experience was mediocre, with limited options. Despite that, one of the best buffets we've had at a resort stood out.
Facilities
8.0
The facilities were well-maintained, and the staff really made an effort to keep everything clean and safe.